Complaints

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I do not look on complaints as unwanted. In fact, they may help me to see where my services or procedures might be improved.

How to complain

Contacting me:

  • The office telephone is number is 01547 550331, this is operated on an answerphone service with messages being taken off the following morning Monday to Friday. Patients can leave a message and a member of staff will phone them back as soon as possible. They will record the details and endeavour to resolve any issues or concerns that you may have.
  • Emails can be sent to the office manager, Helen Tyler on helen@doctormyhill.co.uk
  • Alternatively you can put your complaint in writing to me at:
Sarah Myhill Ltd,
Upper Weston,
Llangunllo,
Knighton,
Powys LD7 1SL

I will:

  • Acknowledge receipt of your complaint within three working days - either in person or one of my secretaries will acknowledge it
  • Investigate your complaint fully
  • Explain why the problem occurred
  • Correct any mistakes as quickly as possible
  • Send a full written reply within 10 working days

I will try to ensure that your complaint is efficiently and effectively dealt with by myself and my office staff.

Dr S. B Myhill

Should you feel your complaint has not been dealt with correctly, HIW can assist and your complaint can also be submitted to the following governing body:

Healthcare Inspectorate Wales
Rhydycar Business Park
Merthyr Tydfil CF48 1UZ
Tel: 0300 062 8163
Email: hiw@gov.wales